21 Churton Street,
London, SW1V2LY
At McKennell Dental Practice (Part of Smile 4 U), we understand that plans can change. We aim to be fair to all patients while ensuring appointment time is available for those who need treatment. Please read our cancellation and refund policy below.
A deposit is required to secure private appointments.
If you cancel or rearrange your appointment at least 48 working hours before your appointment:
Your deposit can be:
An administration fee will apply to refunds:
If you cancel, rearrange or fail to attend your appointment with less than 48 working hours’ notice, your deposit will be forfeited and is non-refundable.
Many treatments involve laboratory work, including:
Once laboratory work has been instructed or completed, the laboratory costs cannot be refunded.
If treatment is cancelled after laboratory work has commenced, the patient remains responsible for all laboratory charges already incurred.
Where treatment has already commenced, refunds cannot be given for treatment that has already been provided.
If treatment is discontinued before completion, any refund will be assessed individually after deducting:
Repeated failures to attend or repeated short-notice cancellations may result in removal from our NHS patient list in accordance with NHS regulations and practice policy.
Where a refund is due:
Patients who repeatedly cancel appointments at short notice may be required to pay deposits for all future appointments or may be refused further appointments at the practice.
McKennell Dental Practice (Part of Smile 4 U) reserves the right to amend this policy at any time. The latest version will always be available on our website and at reception.